Welcome to our store

Welcome to our store

Welcome to our store

Welcome to our store

Welcome to our store

Welcome to our store

Welcome to our store

Welcome to our store

Welcome to our store

Welcome to our store

Welcome to our store

Welcome to our store

Frequently Asked Questions

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  • Products FAQs
  • Shipping Policy
  • Returns & Guarantees

Products FAQs

This UV light can detect:
● Fungal infections on pets like ringworm or yeast
● Pet urine stains on carpets, furniture, bedding
● Moldy or spoiled pet food
● Human skin issues in certain areas
● Fluorescent whitening agents on fabrics or surfaces
● Counterfeit detection on currency, passports, and jewelry

Use the UV light in a dim room.
● Hold it 4–6 inches (10–15 cm) from the skin or surface.
● Move slowly over the area. Bright green or yellow fluorescence may indicate fungal infection or stains.
● Compare with healthy areas to improve detection accuracy.

No.
● This UV light uses a safe long-wave range (365–395nm), which is non-invasive and harmless to pets' skin. It does not burn, irritate, or cause fur loss.
● Avoid direct eye contact and prolonged exposure.

YES.
● Our dental scaler includes multiple intensity settings and brush types, making it suitable for all breeds—from tiny dogs like Pomeranians to large dogs like Golden Retrievers.
●The gentle mode is perfect for sensitive mouths.

Very easy!
●It’s super easy! This dental scaler has been tested by over 100 pet parents and is gentle even for noise-sensitive dogs.
●Simply turn it on and let your dog get used to the sound first, then begin cleaning gradually.
●Perfect for new pet parents with no grooming experience—safe, stress-free, and easy to use.

NO.
●Our ultrasonic cleaner uses low-frequency vibrations designed to remove plaque, not harm enamel or gums.
●Compared to manual scraping or anesthesia-based cleaning, it’s much safer and stress-free.

Not recommended.
● UV and ozone are powerful disinfectants, but prolonged exposure may irritate skin and eyes.
● Always leave the room (with pets) during disinfection and ventilate for 30 minutes before re-entering.

Absolutely!
● Every product is tested by real pet families and veterinarians. We evaluate cleaning power, safety, durability, and effectiveness before offering any item.
● You’re not just buying a product—you’re getting our promise of pet-safe, proven quality.

Shipping Policy

Once you place your order, we typically process and ship it within 48 hours (business days only).
You will receive a confirmation email as soon as your order is shipped.
Most orders are delivered within 5–8 business days.
In some cases, delivery may take up to 10 business days depending on your location and courier volume.
You will receive a tracking number via email once your order ships.
We work with various carriers to ensure your order is delivered smoothly.
Sometimes the tracking system is not updated in real-time.
Your package may already be in transit even if it appears unshipped.
Delays may occur due to weather, holidays, or carrier backlogs.
Missed scans during transit can make tracking inaccurate.
It’s common for packages to arrive without full tracking history.
Please double-check your shipping address before submitting the order.
Orders are shipped daily (Mon–Sat) and may process quickly.
If the address is incorrect, and the package has already shipped, we cannot change the address.
We are not responsible for incorrect addresses submitted by the customer.
If the package returns to us, we’ll try to resend it to your corrected address (additional shipping fees may apply).

Returns & Guarantees

If you received a damaged item, please email us at help@momoopet.com with a clear photo of the product.
We will promptly send you a replacement at no additional cost.
We’re so confident in the effectiveness of MomooPet that we want you to put it to the test for a full 30 days.
If you don’t see noticeable improvements in your dog’s dental health,
just email help@momoopet.com within 30 days of delivery. Once we receive and verify your return, we’ll issue a refund.
Yes, all products sold at MomooPet™ are backed by our 30-day results-based satisfaction guarantee.
If you don’t see a visible improvement in your pet’s condition or aren’t satisfied with the product’s performance, you can request a full refund—no questions asked.
We believe in only offering solutions that truly work for pet parents.
If anything goes wrong, send us a brief video showing the issue and we’ll send you a replacement free of charge.
Email help@Momoopet.com  or use our contact form, we’re here to help.
Unable to find satisfactory answers ? Contact Support